Virtual Assistant for Document Management
Company name
Faro S.r.l
project title
Virtual Assistant for Document Management
dimension and location
Medium Enterprise - Ornago (MB)
PARTNER
Avvale
technologies
The problem
FARO, a Lombardy-based company specializing in dental lighting, aimed to free its Research and Development team from repetitive requests from the sales and after-sales departments, creating the conditions to foster continuous innovation.
Objective: Develop an intelligent system to manage and quickly consult complex corporate documents, improving employee operational efficiency and reducing response times from 24-48 hours to just a few seconds.
The solution
The project involved the creation of a document repository that can be queried in natural language, based on Microsoft Azure and advanced technologies such as Retrieval Augmented Generation (RAG) and GPT models. The system enables:
- Centralizing 18,000 technical documents and emails containing relevant information.
- Providing precise and rapid responses to internal inquiries through a conversational interface.
- Ensuring security and access control via Microsoft Entra ID.
- Delivering automated responses with cited document sources for reliability.
MADE Competence Center and Avvale supported FARO in all project phases, from requirements analysis to system design and implementation, including staff training for effective use of the solution.
Desired Impacts
The introduction of the document management system has had a significant impact on:
- Operational efficiency: Drastic reduction in search and response times.
- Work quality: Freeing up resources for higher value-added activities.
- Scalability: Initially implemented internally, the system will be extended to global resellers for autonomous and immediate after-sales support.
Benefits for the company
- Resource optimization: Reducing repetitive workload for employees, improving the quality of work time.
- Customer retention: Fast and reliable responses enhance customer satisfaction.
- Global competitiveness: An innovative solution that differentiates FARO from competitors and strengthens its position in the international market.
- Error reduction: Automated responses, supported by verifiable sources, prevent misalignment or misinterpretation.
